Shipping policy

WisePower Store Shipping Policy

Shipping Information

At WisePower Store, we strive to ensure that your order is delivered in a timely manner. Please read our shipping policy to understand how and when your order will be shipped.

Order Processing

1. Processing Time:

   • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
   • You will receive another notification when your order has shipped.

2. Order Verification:

   • All orders are subject to verification before they are processed. We will contact you if we need additional information to verify your order.

Shipping Methods and Delivery Times

1. Shipping Options:

   • Standard Shipping: 5-7 business days
   • Expedited Shipping: 2-3 business days
   • Express Shipping: 1-2 business days

2. Delivery Times:

   • Delivery times are estimates and commence from the date of shipping, rather than the date of order.
   • Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Shipping Rates

1. Shipping Charges:

   • Shipping charges for your order will be calculated and displayed at checkout.
   • We offer free standard shipping on orders over $50.

2. International Shipping:

   • Currently, we only ship to addresses within Thailand and Singapore.
   • International shipping rates apply and will be calculated at checkout.

Order Tracking

1. Tracking Information:
   • Once your order has shipped, you will receive a tracking number via email.
   • You can use this tracking number to check the status of your shipment on our carrier's website.

Shipping Address

1. Incorrect Address:

   • Please ensure that your shipping address is correct when placing your order.
   • We are not responsible for orders shipped to an incorrect address provided by the customer.

2. Change of Address:

   • If you need to change your shipping address after placing an order, please contact us immediately at wisepowerbangkok@gmail.com
   • We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order is processed.

Damaged or Lost Packages

1. Damaged Items:

   • If your order arrives damaged, please contact us immediately at wisepowerbangkok@gmail.com with your order number and photos of the damaged items.
   • We will arrange for a replacement or refund as quickly as possible.

2. Lost Packages:

   • If your package is lost in transit, please contact us at wisepowerbangkok@gmail.com
   • We will work with the carrier to resolve the issue and ensure that you receive your order.

Contact Us

For any questions or concerns regarding shipping, please contact our customer service team at wisepowerbangkok@gmail.com

Thank you for shopping with WisePower Store!